can't find an answer to your question?

e-mail us by clicking here.

sorry, we couldn't find any questions matching that search.

shipping

do i need to pay customs fees?

if you are in europe, the uk or the united states then no, you will not receive any fees or duties. as of january 2022, we now cover all customs fees on orders on your behalf.

for the rest of the world, you will need to check if duties are applicable.

what are your delivery times?

united kingdom: 1 to 2 working days. you can choose either first class or second class tracked delivery at checkout.

portugal and spain: 1 to 3 working days.

europe: 1 to 5 working days.

united states and canada: 2 to 5 working days. however, it usually arrives in 2 to 3 days.

rest of world: 3 to 7 working days.

how much will shipping cost?

united kingdom: as of 11/02/2022 shipping is free on all footwear orders. otherwise, it's £4.99

portugal and spain: as of 11/02/2022 shipping is free on all footwear orders. otherwise, it's £4.99

europe: as of 11/02/2022 shipping is free on all footwear orders. otherwise, it's £7.99

united states and canada: shipping is free on orders over £210. otherwise, it's £14.99.

rest of world: shipping is free on orders over £210. otherwise, it's £19.99.

can you provide worldwide shipping?

yes, we ship worldwide and use a carbon neutral shipping service.

my order

how can i cancel my order?

you can cancel your order before it has been dispatched by contacting holly@trashplanet.co.uk.

what if i receive the wrong product?

in the unlikely event that this happens, please contact us as soon as possible using the chat in the bottom right corner of your screen or e-mail holly@trashplanet.co.uk and we will exchange the product for free.

do you offer free exchanges or/and returns?

yes, exchanges are free worldwide.

we have a 30 day return policy: returns are free in the united kingdom.

if you are returning your shoes for an exchange or refund they must be clean and returned in the original condition they were sent in and in the original packaging. you can view our full returns policy here.

returns from anywhere else in the world must be sent back by the customer using a tracked service.

if you need to make a return or exchange, please contact holly@trashplanet.co.uk before doing so.

how do i register my shoes for the sneaker recycling programme?

Please register your shoes by clicking the link here.

product information

how do i return/exchange my product?

please contact holly@trashplanet.co.uk and we can provide you with everything necessary.

please note that exchanges are free worldwide. returns are free in the united kingdom.

however, returns from anywhere else in the world must be sent back by the customer using a tracked service.

if you are returning your shoes for an exchange or refund they must be clean and returned in the original condition they were sent in and in the original packaging. you can view our full returns policy here.

if you need to make a return or exchange, please contact holly@trashplanet.co.uk before doing so.

how do i care for my product?

we recommend using a gentle shoe care cleaning product with warm water and then letting it air dry.

we do not recommend putting your footwear in the washing machine or on a radiator as this can damage or burn the shoe.

to keep your footwear looking brand new, we'd also recommend using a water or stain repellent for use on textile or vegan sneakers - not leather ones, unless advised so by the manufacturer.

please do not use strong detergents or bleaches as this may damage the materials and compromise the colours.

is all trash planet footwear vegan?

yes - and everything we make always will be.

how durable are your shoes in comparison to traditional leather or suede shoes?

our vegan materials have been put under strict footwear testing my our suppliers. all of our materials have certifications to confirm their resistance to abrasion, tearing, rubbing and repellence to spillages.

our vegan leather and suede have passed the tests which are also used to test the strength of real leather.

sneaker recycling

how does your sneaker recycling scheme work?

we've designed our shoes to last. however, if you decide to return them for recycling or they have broken, you can post them back to us.

once we've received your shoes - it's a very manual process at this early stage, as we have to dismantle each component by hand.

we then take each material and seperate it and once we have enough we return it to our suppliers for recycling.

is all of your footwear made with recycled materials?

yes, our focus is on using recycled materials that are also recyclable to reduce our impact on the planet and close the loop - meaning that we can continually recycle our fabrics and re-use them again.

what parts of your footwear are made with recycled materials?

this depends on the style, so it's best to look at each product page individually.

retailers and stockists

i'd like to stock your footwear, how can i get in touch?

please contact jordan at jordan@trashplanet.co.uk

×